好久没更新文章了,今天遇到这个憋屈的事情。
2015年三月份的时候,花47.4刀买的siteground最低端的配置主机。2016年3.1到期,但是在昨天被自动续费了。今天打开邮件才看到被自动续费了$119.4, 太贵了。果断进入后台退款。没想到到最后,退款到信用卡的时候,被扣35刀。官方只退$84.4. 咨询客服后,客服告知有一个a late cancellation fee。悲催呀,只怪自己当时没注意取消掉信用卡!这里提醒大家注意了。
交谈如下,英文不好,百度翻译过去的,勿见笑。
Nikolay S.: Hey there
Nikolay S.: Welcome to our live chat!
Nikolay S.: How can I be of help today? 🙂
zhao xiaochun: I’m sorry, but I have to trouble you. I can not contact the refund of customer service.
zhao xiaochun: My host is half a month time expires, but now I found was renewals. The price is too expensive, I apply for a refund, why was deducted $35.
Nikolay S.: How is that, Zhao?
Nikolay S.: I shall check right away
zhao xiaochun: My first year’s host has not expired. Automatic renewals 119.40 USD, I now apply for a refund, even to deduct $35 fee, only to retire $84.4 to me, I think this is unreasonable.
Nikolay S.: I am checking your logs
zhao xiaochun: How is that?
zhao xiaochun: Hello, are you still online?
zhao xiaochun: Are you still online?
Nikolay S.: Yes I double checked
Nikolay S.: What was paid for is called a late cancellation fee
zhao xiaochun: a late cancellation fee?
Nikolay S.: Yes – at the amount of 35 USD
Nikolay S.: I double checked with my senior colleagues
Nikolay S.: as your account was renewed, and renewals are usually non refundable
Nikolay S.: We can still refund them if they are done before expiration
Nikolay S.: keeping in mind the late cancellation fee
zhao xiaochun: I bought a lot of hosts, such as BlueHost, Dreamhost, I was the first time I heard this cancellation fee late
Nikolay S.: Yes, because usually renewals are none refundable
Nikolay S.: but even as such, we refund them with this small fee in mind
zhao xiaochun: Can you return it to me?
Nikolay S.: As of its nature, it is a fee that must be paid
Nikolay S.: in order to for us to refund
Nikolay S.: administrative fee
Nikolay S.: So I hope that made sense
Nikolay S.: In any case
Nikolay S.: thanks for your time
Nikolay S.: I hope you have a great rest of the day
siteground 非常垃圾 我的也被自动扣款1个月才发现 居然不退款
是的,所以说记得取消信用卡绑定最重要,我就是忘记了被扣了
这家是骗子公司。千万别买。我12月20日退款到现在还没到帐,打电话给银行银行说要不了这么久。第一次联系客服,客服说要13天,等到今天 已经17天了。再联系客服这次不扯13天了,只是坚持已经退款。让他提供银行退款证明也提供不了,然后我让立即给我退款。竟然把聊天给关掉了,什么鬼东西,骗子公司,千万别买
老兄你也是到期被自动续费了吗?我当时没注意取消掉信用卡,被自动续费了,想想算了,不好退款。虽然这家主机使用很不错,但是一定要注意取消信用卡关联..
[…] 3、网上有其他人说,后台偷偷地开启了自动续费,到期前会自动续费。 […]